Wednesday, July 18, 2007

If anything could burn in hell, Comcast would

I have five reasons to loathe Comcast now:
1) Their low-wage customer service employee processed the wrong work order and sent the wrong guy to the condo for the first appointment;
2) The second Comcast service dude did not show up;
3) The third Comcast service dude did not show up;
4) The only thing Comcast could do to make up to us for all this crappy service was to offer us a $40 credit on our bill, despite the fact that we cut out of work for at least a combined eight hours. My time off of work is worth well over $40;
5) The fourth Comcast service dude did show up, but called Anthony’s cell phone to be let inside. Anthony was in Ghana. Needless to say, he did not answer. So I cut out of work early yet again for no reason. And then I called to complain and they told me they could not help me because I am not an authorized user of the account.

My loathing of Comcast is growing in leaps and bounds.

And what, pray tell, do I want them to do? Anthony and I paid a contractor to build a nice flat wall in our condo just so we could hook up our t.v. and other electronics right there. So we need a cable wall plate installed. That’s it. I would imagine it might take someone two hours to finish said job, if s/he were to patch up all the holes in the wall that would be needed to move the wires. Yet Comcast insists on two visits – the first to conduct a survey of the work needed to be done, and the second to actually do it. And we can’t even get the surveyor to appear.

Grumble, grumble.